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- The basic challenge for Ops team is understanding of the issues arising at the client side.
- Try to collect the issue details from the client and reproduce the issue in the local environment.
- Coordination with development and support team to clarify the questions raised while reproducing the issue.
- Creation of positive and negative test scenarios to avoid the appearance of a similar issue at the client side.
- Completion of testing in development as well as regression environment before the deadline.