MS Dynamics CRM Implementation for Photography Agency
- NOW Corp was seeking Web to Lead integration with its MS Dynamics CRM.
- Lack of a provision to pull data from the existing CRM and store in an external database.
- Now Corp was looking for a system to connect business to payees by capturing all relevant payment details.
- Absence of a system to capture and centralise customer queries and issues in the existing CRM.
- Absence of a system integrator to outsource maintenance and support of their CRM platform.
- Microsoft Dynamics CRM was implemented to manage and centralise customers, contacts and payment information on a singular platform.
- Call center queries were automatically captured in Dynamics CRM using Case Management.
- We provided a monthly package to maintain and support the implemented MS Dynamics CRM system during peak and off-peak hours.
- Case Creation on the basis of email received on the specific email ID.
- Automated Case Creation with respect to contact’s map of email ID.
Tools & Technologies
- Tool and Technologies: MS Dynamics 365, DotNet (C#)
- Project Management Tool: YouTrack
- Team Communication : Slack
- Team Size: 1
- Implementation Model: Agile
- Engagement Model: Offshore
- Case creation process was automated.
- Implemented MS Dynamics CRM became the single source of information for customer and contact details.
- Management can focus on their core deliverables as maintenance and support has been outsourced now.
- Operational efficiency has grown manifold.
- Consistent, immediate, and automated customer support.
I am extremely satisfied with Advanz101 Jobs. They are a provider I would always recommend and look forward to working with again. Thank you.