Advanz101 empowers organisations in Australia to experience the future of AI with Salesforce Agentforce, where autonomous, proactive AI agents can be built, tailored, and deployed with intuitive low-code tools to automate, personalise, and scale customer interactions. Backed by certified experts and tailored AI support, we help your business accelerate intelligent outcomes with agility, precision, and industry-ready innovation.
Supercharge Customer Experience with Agentforce today!
Give your teams the support of always-on, intelligent AI agents that work like virtual team members. They are proactive, fast, and tuned to your business. With Salesforce AgentForce, you can bring autonomous AI into everyday operations without complexity.
AI agents operate 24/7 across services, sales, marketing, and operations. They handle routine tasks, resolve issues, and keep customers engaged.
Unlike basic chatbots, these agents pull real CRM data, understand context, make decisions, and act within set parameters without constant human input.
Every response stays aligned to your brand voice and is powered by trusted data from Salesforce CRM, Data Cloud, and your business rules.
When a case needs a human touch, agents smoothly pass the task to your team with full customer context, interaction summaries, and clear suggestions for next steps.
Start quickly with more than 20 pre-built agents from leaders like AWS and Google or create your own using intuitive low-code tools.
Agentforce gives your workforce intelligence, speed, and consistency and helps your business scale smarter, not harder.
Agentforce gives you a growing ecosystem of AI agents, each designed to take on specific business functions with intelligence, speed, and accuracy. These agents act as virtual specialists who handle everyday tasks, support your teams, and keep operations running smoothly.
Provides instant, accurate assistance across channels. It resolves common issues, retrieves account details, guides customers through troubleshooting, and escalates to human support when needed.
Helps teams generate and qualify leads. It gathers customer insights, books meetings, sends follow-ups, and prioritizes opportunities based on engagement and fit.
Automates backend service workflows like case routing, data updates, and status tracking. It ensures every request moves quickly and accurately through the system.
Pulls the right information from your knowledge base, CRM, and business systems. It supports both customers and employees with fast, reliable answers.
Delivers personalized outreach across campaigns, messaging channels, and portals. It tailors recommendations based on customer behavior and data signals.
Supports employees by handling access requests, troubleshooting steps, password resets, and ticket creation, improving overall IT responsiveness.
Build your own agents for industry-specific or unique workflows using low-code tools. You can shape their behavior, rules, and actions to match exactly how your business operates.
A. Salesforce Agentforce is a platform that enables businesses to deploy trusted, autonomous AI agents that can act, solve issues, and automate processes using real-time CRM and Data Cloud insights. It helps organisations improve efficiency, accelerate response times, personalise customer interactions, and scale operations without adding manual workload.
A. Unlike rule-based chatbots or copilots that depend heavily on user input, Agentforce agents operate autonomously within defined business parameters. They can retrieve data, analyse context, generate actions, and execute tasks independently, while still escalating to humans when required with full context and recommendations.
A. Advanz101 Australia is a trusted Salesforce partner with proven expertise in CRM, automation, and AI-driven transformation. We help organisations design, implement, and optimise Agentforce solutions aligned to industry requirements. Our team delivers customised setups, best-practice configurations, and ongoing support to ensure your autonomous agents perform reliably and at scale.
A. Businesses can deploy a wide range of agents, including Customer Support Agents, Sales Development Agents, Service Resolution Agents, Knowledge Agents, Employee Support Agents, and Industry-specific Agents. These can be built from scratch or configured using Salesforce’s pre-built templates and low-code tools.
A. Yes. Agentforce uses Salesforce CRM, Data Cloud, APIs, and integration tools to connect seamlessly with external systems. This ensures your AI agents work with accurate, real-time information from applications such as ERP systems, support platforms, knowledge bases, financial systems, and custom data sources.
A. Agentforce is built on Salesforce’s secure AI architecture and helps organisations comply with Australian Privacy Principles (APPs). Features such as encryption, role-based access, audit trails, and secure data governance ensure that autonomous agents operate safely while protecting customer and organisational data.
A. Agentforce is valuable for organisations across industries including financial services, healthcare, government, education, retail, manufacturing, telecommunications, professional services, and utilities. Any business looking to automate tasks, scale customer service, or enhance productivity can benefit from autonomous AI agents.
A. Advanz101 offers end-to-end Agentforce services including strategic consulting, use-case definition, workshops, implementation, data preparation, agent configuration, integrations, optimisation, and ongoing managed services. We also offer scalable resourcing options to support long-term innovation and operational growth.