Field Service Lightning

Salesforce Field Service Solutions for On-site Efficiency

Salesforce Field Service formerly known as Field Service Lightning (FSL) is the popular extension of the Salesforce Service Cloud that provides a complete and detailed view of the workforce management. Field service management involves providing services to customers beyond a business or an organization’s physical office premises.

Businesses can deliver better and efficient on-site service with Salesforce Field Service management software by equipping teams with AI-backed expertise. Field service management involves handling work orders effectively and Salesforce Field Service facilitates that in a speedy manner.

Unique Benefits

Field Service Management for Australia augments the Salesforce platform to deliver the best service all the way from the field to the contact center. A look at the major benefits

  • Consistent support across every channel
  • Creation and management of work orders with speed and efficacy
  • Easy addition of apps and other integrations for personalization
  • Schedule optimization and automatic-intelligent assigning of field service calls
  • On-site job management from any mobile device with the Salesforce Field Service mobile app
  • Einstein Vision (Salesforce Einstein AI) gives maximum advantage to increase first-time fix rate
  • Field service analytics tools give data/insights to field management and staff to make smarter decisions

A business can also predict its client’s maintenance and service needs using IoT device data collated by the ecosystem of Salesforce Field Service.

Services In-focus

As a Salesforce Field Service Partner, ADVANZ101 offers the following services

  • Case/Work Order/Account/Contact Management
  • Asset and Service Contract Management
  • Product Tracking and Dispatcher Console
  • Salesforce Field Service Mobile App Development
  • Resource Scheduling and Optimization Solutions
  • ERP Integration Solutions
Image Courtesy: developer.salesforce.com
Salesforce Field Service 101
What are the major components of Salesforce Field Service? It can be broken down into Service Appointments, Salesforce Service Cloud, Territory and Scheduling, Field Service User Interface, and Field Service Mobile App.
Who uses Salesforce Field Service? Dispatchers, field technicians, service agents, and service managers.
Where all can Salesforce Field Service be implemented? These spaces can be defined as service territories where teams perform work. The main types are Primary Territory – a field technician’s operating space Secondary Territory – a space where the field technician has occasional appointments Relocation Territory – Here the field technician is sent to a site for a stipulated period of a day or more.

Optimise Field Operations with our Salesforce Field Service Solutions

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